Terms of Service.

Introduction

These Terms of Service ("Terms") govern your access to and use of the services provided by Veltrix Global ("we," "our," or "us"), including our website, consulting engagements, deliverables, and any related materials. By engaging our services or accessing our website, you agree to be bound by these Terms.

Services

Scope of Engagement

Veltrix Global provides growth consulting services including but not limited to growth strategy, revenue optimization, funnel diagnostics, go-to-market planning, and organizational advisory. The specific scope, timeline, and deliverables for each engagement will be defined in a separate Statement of Work ("SOW") agreed upon by both parties prior to commencement.

Discovery Calls

Initial discovery calls are offered at no charge and do not constitute a binding agreement for services. No consulting relationship is established until a signed SOW is in place.

Deliverables

All deliverables, timelines, and milestones will be outlined in the applicable SOW. We will use commercially reasonable efforts to meet agreed-upon timelines, though dates are estimates and not guarantees unless explicitly stated otherwise.

Engagement Terms

Growth Sprint

Growth Sprint engagements are fixed-term, typically running for 8 weeks. The engagement begins on the date specified in the SOW and concludes upon delivery of the final agreed-upon deliverables. Early termination by the client does not entitle the client to a refund of fees already paid.

Growth Partnership

Growth Partnership engagements operate on a monthly retainer basis with a minimum initial commitment of one quarter (3 months). After the initial commitment period, either party may terminate with 30 days written notice. Fees are billed monthly in advance.

Custom Engagements

Custom engagements are scoped individually. All terms including duration, deliverables, fees, and termination provisions will be defined in the applicable SOW.

Fees and Payment

Payment Terms

All fees are as stated in the applicable SOW. Unless otherwise agreed, invoices are due within 14 days of receipt. Late payments may incur a fee of 1.5% per month on the outstanding balance. We reserve the right to pause work on any engagement with overdue payments exceeding 30 days.

Expenses

Any travel, software, or third-party expenses required for the engagement will be pre-approved by the client in writing before being incurred. Approved expenses will be invoiced separately at cost.

Fee Adjustments

For ongoing engagements, we reserve the right to adjust fees with 60 days written notice. Adjusted fees will apply to the next billing cycle following the notice period.

Intellectual Property

Client Ownership

Upon full payment, the client owns all deliverables created specifically for their engagement, including strategies, roadmaps, reports, and recommendations outlined in the SOW.

Veltrix Global Retained Rights

Veltrix Global retains ownership of all pre-existing intellectual property, proprietary frameworks, methodologies, tools, and templates used in the delivery of services. The client receives a non-exclusive, non-transferable license to use these materials for their internal business purposes.

Portfolio and Case Studies

Unless otherwise agreed in writing, Veltrix Global may reference the client relationship and general nature of work performed in marketing materials, portfolios, and case studies. We will not disclose confidential business information without prior written consent.

Confidentiality

Mutual Obligations

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the engagement. This includes business strategies, financial data, customer information, internal processes, and any materials marked as confidential. These obligations survive the termination of the engagement for a period of two years.

Exceptions

Confidentiality obligations do not apply to information that is publicly available, independently developed, received from a third party without restriction, or required to be disclosed by law.

Warranties and Limitations

Service Warranty

We warrant that our services will be performed in a professional manner consistent with generally accepted industry standards. We do not guarantee specific business outcomes, revenue targets, or growth metrics. Consulting services are advisory in nature, and the implementation of recommendations is at the client's sole discretion and risk.

Limitation of Liability

To the maximum extent permitted by law, Veltrix Global's total liability for any claims arising from or related to an engagement shall not exceed the total fees paid by the client for that specific engagement in the 12 months preceding the claim. In no event shall Veltrix Global be liable for any indirect, incidental, consequential, or punitive damages.

Termination

Termination for Cause

Either party may terminate an engagement immediately upon written notice if the other party materially breaches these Terms or the applicable SOW and fails to cure such breach within 15 days of receiving written notice.

Effect of Termination

Upon termination, the client shall pay for all services rendered and expenses incurred through the date of termination. Veltrix Global will deliver all completed and in-progress deliverables upon receipt of final payment. Sections relating to intellectual property, confidentiality, limitation of liability, and governing law survive termination.

General Provisions

Independent Contractor

Veltrix Global operates as an independent contractor. Nothing in these Terms creates an employment, partnership, or agency relationship between Veltrix Global and the client.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Amendments

We may update these Terms from time to time. Material changes will be communicated via email or through our website. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Contact Us

For questions about these Terms, please contact us at info@veltrixglobal.ca.